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NQA ITS Help Centre

Welcome to the NQA ITS Help Centre

National Early Childhood Worker Register

The national rollout of the Worker Register occurred on Friday, 27 February. To support Approved Providers through this change, we’ve created a dedicated area with everything you need in one place. This includes technical support and step-by-step user guides for using the NQA ITS Worker Register.

Visit the new Worker Register page to stay informed and access our range of resources.

Topics

  1. System Information
    1. Important Information about the NQA IT System
    2. Disruptions to Service - NQA IT System Public Portal
  2. Portal Overview
    1. Register and Login
    2. Register of prohibited persons and suspended educators
    3. Link a Provider
    Show 13 more
  3. Provider Applications - Guides
    1. PA01 - Application for Provider Approval
    2. PA03 - Application for Amendment of Provider Approval
    3. PA04 - Application for Voluntary Suspension of Provider Approval
    Show 6 more
  4. Provider Notifications - Guides
    1. National Decision Tree
    2. PA05 - Notification of Surrender of Provider Approval
    3. PA08 - Notify a Change to Information About an Approved Provider
    Show 1 more
  5. Service Applications - Guides
    1. SA01/02 - Application for Service Approval
    2. SA03 - Application for Amendment of Service Approval
    3. SA06 - Application for Voluntary Suspension of Service Approval
    Show 5 more
  6. Service Notifications - Guides
    1. SA07 - Notification of Surrender of Service Approval
    2. SA12 - Notification of change of information about an approved service
    3. NS02 - Notify a Change to a Nominated Supervisor
    Show 4 more
  7. Child Care Subsidy Applications - Guides
    1. JUA01 - Application for NL Provider, NL Service, CCS Provider and CCS Service Approval
    2. JUA02 - Application for Provider and Service Approval under NL
    3. JUA03 - Application for NL Service Approval and CCS Service Approval
    Show 2 more
  8. Emergency Management
    1. Emergency Management using the NQA IT System

Suggested forms

  • Ask us a general question in NQA IT System Technical Support

    Use this form to ask us a general question or seek guidance on a certain area of the system

  • I am having account issues in NQA IT System Technical Support

    Let us know if you cannot access your NQA ITS account, or experience issues with resetting your password.

  • Worker Register - Ask us a general question in NQA IT System Technical Support

    Worker Register: Use this form to ask us a general question or seek guidance on a certain area of the system

  • Report a bug / technical issue in NQA IT System Technical Support

    Tell us if you encounter a technical problem or a bug in the system

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