NQA ITS Help Centre

Welcome to the Help Centre

**Important Update **

From 2 April 2024 all approved providers must re-register to access the NQA IT System. Details on how to register can be found on this page.

Annual service fees are payable on or before 1 July each year and invoices will be available prior to that date. You must be registered to view and pay your annual fee invoice.

Topics

  1. System Information
    1. Important Information about the new NQA ITS
    2. Annual Fees - Invoices & Payments
    3. Disruptions to Service - NQA IT System Public Portal
  2. Portal Overview
    1. Register and Login
    2. Invoices
    3. Managing Users
    Show 10 more
  3. Provider Applications - Guides
    1. PA01 - Application for Provider Approval
    2. PA03 - Application for Amendment of Provider Approval
    3. PA04 - Application for Voluntary Suspension of Provider Approval
    Show 5 more
  4. Provider Notifications - Guides
    1. National Decision Tree
    2. PA05 - Notification of Surrender of Provider Approval
    3. PA08 - Notification of change to information about approved provider
    Show 1 more
  5. Service Applications - Guides
    1. SA01/02 - Application for Service Approval
    2. SA03 - Application for Amendment of Service Approval
    3. SA06 - Application for Voluntary Suspension of Service Approval
    Show 5 more
  6. Service Notifications - Guides
    1. SA07 - Notification of Surrender of Service Approval
    2. SA12 - Notification of change of information about an approved service
    3. NS02 - Notification of change to nominated supervisor
    Show 3 more
  7. Child Care Subsidy Applications - Guides
    1. JUA01 - Application for NL Provider, NL Service, CCS Provider and CCS Service Approval
    2. JUA02 - Application for Provider and Service Approval under NL
    3. JUA03 - Application for NL Service Approval and CCS Service Approval
    Show 2 more

Suggested forms

  • Request for general assistance in NQA IT System Technical Support

    Need help navigating the portal, accessing a particular form or have a general support request

  • Report a bug / technical issue in NQA IT System Technical Support

    Tell us if you encounter a technical problem or a bug in the system

  • I am having account issues in NQA IT System Technical Support

    Let us know if you cannot access your NQA ITS account, or experience issues with resetting your password.

  • Suggest improvement in NQA IT System Technical Support

    See a place where we can do better? We're all ears.

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